Information to be displayed on goods

The information provided to consumers shall be truthful, understandable and in Estonian. Information provided to consumers concerning goods or services shall not attribute to the goods or services any characteristics which they do not have and shall not imply that the goods or services have any special characteristics if all goods or services of the same type possess such characteristics.

Upon payment for goods or services, the trader shall provide the consumer with a document certifying the purchase of the goods or services and setting out at least:

  • the name or business name of the trader and the address of the place of business
  • the date of the sale
  • the price of each of the goods or each service and the total amount paid.

Goods which are technically complex, contain hazardous substances or require special skills when using them shall be accompanied by an instruction manual from the producer. The instruction manual shall contain the necessary information for the consumer to use the goods correctly, economically and for their intended purpose and to assemble, install, connect, maintain or store and, if necessary, destroy the goods in the correct manner.

If the goods consist of several parts, the instruction manual shall contain a list of the parts constituting the goods (the components of the set). An instruction manual which is in a foreign language shall be translated into Estonian at least as far as concerns the assembly, installation, connecting, maintaining, storing and using the goods correctly and economically. The instruction manual shall be unambiguous.

Pricing information

The price with which the goods are intended to be sold, i.e. the final selling price of the goods, shall be indicated on the goods or displayed in close proximity to the goods. The indicated price shall be the final price, which also includes value added tax. It must be possible to remove the price indicated on the goods without damaging the goods. It is important that price indicated in the selling area and the price requested at the cash register are the same. If they are not, it means the trader is misleading the consumer – this is prohibited.

In case of services, the trader shall also notify the consumer of the selling price of the service. If it is not possible to determine the selling price or the final price of the service beforehand (e.g. in case of taxi fare), the trader shall notify the consumer of the components of the price of the service, the rates or the bases on which the price is calculated, such as to enable the consumer to calculate the selling price of the service with sufficient accuracy. The price list for the services shall be displayed to consumers in a visible place.

In a restaurant, bar, café etc., the bill presented shall be compiled according to the prices presented in the menu. It is prohibited to add a separate service fee to the bill. However, the customer can decide to leave an additional fee, a so-called tip, to the waiter or waitress for satisfactory service. A price list of the foods and drinks offered shall be displayed in the vicinity of the main entrance of catering establishments, so that consumers would be able to choose a pleasing and affordable restaurant before entering.

Selling price and unit price of goods

The selling price of goods is the final price to be paid by a consumer for a unit of goods or a given quantity of the goods. The selling price shall include the value added tax and all other taxes and be indicated on the goods, the packaging or the shelf in a store. The unit price of goods is the final price for one kilogram, one litre, one metre, one square metre or one cubic metre of the goods, which form the basis for the calculation of the selling price. In case of pre-packaged goods, it shall be obligatory to indicate the unit price in addition to the selling price – that is, the price of the goods per one kilogram, one metre, one litre, one square metre and one single unit of the goods.

Last amended: 01-08-2017 00:00 | Compiled by: Consumer Protection Board