Consumer protection in Estonia
The Consumer Protection Board is responsible for consumer rights and protection. The main task of the Board is the protect the legal rights of consumers and represent their interests in accordance with the Consumer Protection Act and the consumer policy of the European Union. The Consumer Protection Board also operates in counselling and notifying consumers and undertakings.
The tasks of the Consumer Protection Board are as follows:
- market supervision on the consumer market
- protecting the economic interests of consumers
- counselling consumers and raising their awareness of their rights and obligations.
How to contact the Consumer Protection Board
The hotline 620 1707 is the fastest and easiest way to find answers to your questions. The hotline is open on working days from 9 a.m. to 3 p.m. You may also submit your questions or tips electronically via the service environment of the Board. Additionally, you may visit the Board during its opening hours.
Questions may also be sent via regular mail to the address Pronksi 12, Tallinn, 10117 or via e-mail to the e-mail address firstname.lastname@example.org.
A petition may be submitted to the Consumer Disputes Committee for the resolution of a dispute either through the service environment of the Board or via e-mail to the e-mail address email@example.com.
The resolution of the following matters is not in the competency of the Consumer Protection Board
- In the case of impolite behaviour in a store or a service establishment, turn to the manager (owner) of the store or service establishment to find a solution.
- In the case of labour disputes, turn to the Labour Inspectorate.
- In the case of matters related to substandard food products, turn to the Veterinary and Food Board.
- In the case of matters related to substandard medicinal products, turn to the State Agency of Medicines.
- In the case of matters related to the quality of treatment, turn to the expert committee on the quality of health care of the Ministry of Social Affairs.
- In the case of matters related to insufficient Estonian language skills, turn to the Language Inspectorate.
- In the case of an incompetent management of an apartment association, call a general meeting of the apartment association and if possible, select a new management.
The following is also not in the competency of the Consumer Protection Board:
- disputes between legal persons;
- disputes between private persons;
- matters assigned to court proceedings.