Activity licence for special care services

You need to apply for an activity licence if you wish to provide the following special care services:

  • everyday life support service;
  • employment support service;
  • supported living service;
  • community living service;
  • 24-hour special care service, including 24-hour special care service for persons with profound multiple disability, persons with mental disorders with unstable remission and persons placed in a social welfare institution based on a court ruling.

The activity licence is granted by the Social Insurance Board without a term, unless you wish to set a limit to the period of validity.

Provision of special care services is regulated by the following legislation:

  • Social Welfare Act;
  • General Part of the Economic Activities Code Act;
  • Regulation of the Government of the Republic “The maximum costs, components of the expenses and the specific conditions and procedure for the payment of remuneration from the state budget”;
  • Regulations of the Minister of Social Affairs:
    1. “Establishment of lists of data to be entered in the Register of Economic Activities for the service provider and for changes in data which must be notified of”;
    2. “Health protection requirements for special care services and isolation rooms”;
    3. “Establishment of a list of documents to be collected and stored by special care service providers”;
    4. “Establishment of the composition of the data, the format of the application and the list of required documents to be presented for the application for special care services and the composition of the data, the format of the application and the list of required documents to be presented for the application for covering deficit”.

Requirements for the applicant

To receive an activity licence, you must comply with the following requirements:

  • you must have a certificate of the Health Board verifying that the premises comply with health protection requirements (except when the services of everyday life support or supported living are provided in the dwelling of the recipient of the service or when providing the employment support service);
  • you must have a certificate of the Rescue Board verifying that the place of service provision complies with fire safety requirements (except when the service is provided in the dwelling of the person receiving the service or when providing the employment support service);
  • the activity supervisors must have a health certificate concerning the undergone medical examination for contagious diseases;
  • if the everyday life support service or supported living service is provided for a person who shares a common dwelling with the owner of the premises, then the application for an activity licence must be accompanied by the authorisation of the owner of the premises for providing the services of everyday life support and supported living on his/her premises;
  • upon application for an initial activity licence, you must submit written consents of the activity supervisors for commencement of employment with the service provider applying for the activity licence;
  • the applicant for the activity licence, the service to be provided and the persons to directly provide the service must comply with the requirements set forth by the Social Welfare Act;
  • special care service may be directly provided by a person who has not been committed of an intentionally committed criminal offence if information concerning the punishment has not been deleted from the punishment register pursuant to the Punishment Register Act;
  • you are not subject to liquidation proceedings, a decision of termination or a declaration of bankruptcy;
  • you have no tax arrears or they have not been staggered;
  • you have paid the state fee.

Cross-border activity

An operator from a foreign state must comply with the same requirements as domestic undertakings when operating in the Republic of Estonia.

Information about operating in another state of the European Economic Area is available at the EUGO Point of Single Contact of the relevant state.

Completing and submitting an application

For the receipt of an activity licence, please submit an application with the following information:

  • operator’s name, business registry code and contact details (telephone number, e-mail and postal address);
  • name of economic activity and its classification code;
  • the requested period of validity, if you wish to apply for an activity licence for a period different from what is stipulated by law;
  • the date of commencement with economic activities in the field of activity, if it is different from the date of submitting a notice of economic activities;
  • place of business;
  • information regarding the people directly providing the special care service – the person’s name, personal identification code, contact details and information about education and qualification (document number and date of issue, issuer of the document);
  • for professional certificates – the profession and professional level specified thereon, the person having awarded the profession, the number of the professional certificate, the place and date of issue and the term of validity;
  • name and contact details of the person signing the notice of economic activities (telephone number and e-mail), in case of a legal person – also the basis for representation.

Please submit the following additional documents with your application:

  • certificate of the Health Board verifying that the premises comply with health protection requirements (except when the service is provided in the dwelling of the person receiving the service or when providing the employment support service);
  • copy of proof of qualification or specialty of the activity supervisor obtained in a foreign state, if it has not been entered in the Estonian Educational Information System;
  • certificate of the Rescue Board verifying that the place of service provision complies with fire safety requirements (except when the service is provided in the dwelling of the person receiving the service or when providing the employment support service);
  • health certificate for the activity supervisor concerning the undergone medical examination for contagious diseases;
  • upon application for an initial activity licence, written consents of the activity supervisors for commencement of employment with the service provider applying for the activity licence;
  • if the everyday life support service or supported living service is provided for a person who shares a common dwelling with the owner of the premises, then the application for an activity licence must be accompanied by the authorisation of the owner of the premises for providing the services of everyday life support and supported living on his/her premises;
  • copy of a document confirming the signatory’s right of representation (except in cases where the person’s right of representation is reflected in the commercial register’s registry card).

NB! Please pay the state fee before submitting the application.

You can submit the application:

Payment of the state fee

Before submitting the application, the applicant must pay the state fee of 32 euros to the bank account of the Ministry of Finance, adding the reference number 2900082414:

  • Swedbank - IBAN EE 93 2200 2210 2377 8606;
  • SEB Pank - IBAN EE 89 1010 2200 3479 6011.

The explanation should state for which service the fee is paid.

NB! You must submit a separate application for an activity licence and pay the state fee for each special care service. It is not necessary to send a payment order.

Processing of an application

The application for an activity licence shall be adjudicated within 20 working days as of the submission of the application, an initial response is sent no later than on the third working day following the submission. If you fail to submit some of the required documents, then the Social Insurance Board shall notify you no later than on the working day following the day the deficiencies were discovered. If you fail to provide the required information, then the Social Insurance Board has the right to disregard your application.

The registrar will send an automated notice about your data having been entered in the register, containing a reference to the data in the register, and a reference to the contestability of the administrative act, if one was issued. The activity licence is issued without a term.

Amendments to the circumstances of an activity licence

The owner of an activity licence must notify the issuer of the activity licence during its validity period of the following:

  • the place of service provision changes;
  • the capacity of service provision increases;
  • there are changes in the conditions set forth by the Social Welfare Act.

The Social Insurance Board must be notified of any planned changes at least 30 days before the change is implemented. The service provider shall notify the Social Insurance Board of any changes regarding the subject of review or secondary conditions that have occurred irrespective of the owner of an activity licence immediately, but no later than within five working days.

Applications for amending activity licences are adjudicated by the Social Insurance Board in accordance with the procedure provided for the grant of activity licences.

Suspension of an activity licence and termination of economic activity

Temporary suspension of the special care service provision is not allowed.

A special care service provider, who wishes to terminate the provision of the special care service specified in the activity licence, submits an application for the revocation of the activity licence, in which the date of termination must be specified. Service providers for everyday life support and employment support must submit the revocation application at least three months before ending the provision of the service.

Service provider for supported living, community living and 24-hour special care must submit the revocation application at least six months before ending the provision of the service.

The following are also considered as having fully renounced their economic activities:

  • an undertaking, which has failed to comply with the obligation to submit an annual report provided by law within six months after the expiry of the term for compliance with this obligation;
  • a sole proprietor which has failed to comply with the obligation to submit an income tax return provided by law within six months after the expiry of the term for compliance with this obligation.

Revocation of an activity licence

The issuer of an activity licence revokes the licence when:

  • you terminate economic activity;
  • you intentionally submitted incorrect information in the application for an activity licence, which could affect the adjudication of the application, if, upon failure to submit such information, the grant of the activity licence should be refused;
  • you are subject to a prohibition on economic activities imposed by a court judgment or pursuant to law.

The issuer of an activity licence may revoke the licence also when:

  • the provider of special care services applies for revocation of the licence;
  • you have not commenced with the activities stated in the activity licence within one year after the issue of the activity licence;
  • a severe breach of the special care service requirements or secondary conditions of the activity licence becomes evident;
  • a significant damage or danger to public order is caused by the activity permitted by the activity licence, which was not known at the time of grant of the activity licence and which overrides the interest of the owner of the activity licence in continuing the activity and which cannot be eliminated.

An activity licence becomes invalid when:

  • an activity licence issued for a specific term expires;
  • a sole proprietor dies;
  • an undertaking which is a legal person is liquidated, restructured, merged or divided, unless the activity licence is transferred.

Supervision

The Social Insurance Board exercises governmental supervision over the provision of special care services.

Contact details

Substantive information

Esta Kajaste, Social Insurance Board, tel: +372 620 8306, e-mail: esta.kajaste@sotsiaalkindlustusamet.ee

Registry information and technical questions

Register of economic activities, tel: +372 668 7080, e-mail: register@mkm.ee

Last amended: 02-02-2017 15:07 | Compiled by: Social Insurance Board