Liigu edasi põhisisu juurde

E-services for entrepreneurs and officials can be found at the old State Portal.

Using the State Portal

Terms of use of State Portal eesti.ee

Sisukord

General conditions

The state (public, private and third sector) offers its public services through the portal „eesti.ee“ pursuant to the legal acts valid in the Republic of Estonia.

The portal administrator (State Information Systems Development Centre) shall not be held liable for the possible loss or short-received revenue emanating from the utilization or non-utilization. In case of services, where the portal provides just the mediating environment, the rendering institution or enterprise (responsible processor of the service) shall be held liable for the concrete service.

All services of the portal are free of charge, excl. those, in case of which the fee has been established separately or determined by a legal act.

Security

In case of requests performed in the environment of the State Portal eesti.ee, forwarded documents and other services the portal ascertains the service user’s identity on the basis of the information regarding him, which was received upon logon. The fact of ascertaining the service user’s identity, personal ID-code and data received from databases on the basis of it may be conveyed by the portal administrator in case of user’s awareness exclusively to the provider of the corresponding service.

The forms and requests completed by the service user are not treated as signed documents in case these forms, requests or documented were not signed pursuant to the Digital Signature Act.

In case for some service there are established the requirements different from the present utilization conditions (special agreements, special requirements emanating from the legislation, availability or absence of alternative services), the service user shall be asked for additional consent.

Personal details

In accordance with the Personal Data Protection Act, personal details shall be stored in the portal information system exclusively upon the portal user’s permit and in the scope necessary for the functioning of the portal and its services. By submitting his person for identification the user agrees to the portal utilization conditions and provides the consent that:

  • his/her personal details shall be processed and stored in the portal information system as well as in mediated registries and web environments;
  • requests to databases shall be performed on the basis of his/her personal ID-code, if it is necessary for securing the functionality of the rendered service or portal.

The details stored on the portal shall be accessible exclusively to the portal administrator and provider of the corresponding service exclusively for the purposes of rendering this service.

Technical details

The technical details stored in the portal information system shall not be made accessible in personalized form to third parties. For the identification of the user’s session there shall be used the cookies. There shall be considered as technical details:

  • user’s IP address;
  • user’s web-browser identificator;
  • URL of web-page preceding the addressing to the portal;
  • portal page URL, which the user addressed;
  • authentication type (Internet bank, ID-card, cell phone ID);
  • data necessary for user’s electronic identification (personal ID-code, name and surname).

Copyright

The copyright shall be possessed by the person constituting the source of information (author) with the following restrictions:

  • there shall be permitted in-depth references to all materials and services of the portal; in case of providing in-depth reference in a wrong context the portal contents administrator and author shall have the right to demand the elimination of the reference or change in context;
  • there shall be permitted partial and complete reproduction of the portal information, in case there is provided the information update and presentation of the information in a context accepted by the portal contents administrator and author.

Laws

Terms of the official email service of eesti.ee

Sisukord

1. General Provisions

1.1. The Terms of Use regulate the relationship between the administrator of the State Portal and the user of the service when using the official email service of eesti.ee.

1.2. The terms used in these Terms of Use have the following meanings:

State Portal (i.e. the Estonian information gateway): the State Portal is a state website used by authorities to publish information, allow access to electronic services, and forward documents and notifications.

Official email service of eesti.ee: the official email service of eesti.ee is a service of forwarding documents and sending notifications via the eesti.ee State Portal, in which the user configures the forwarding of his or her @eesti.ee address and may additionally store his or her mobile telephone number and configure the notification settings as appropriate to receive documents and notifications from state or local government authorities or other performers of public duties.

Email address in the format [email protected] or [email protected]: email address which the person can use for everyday communication without restrictions.

Email address in the format [email protected] or [email protected] i.e. the official email: email address to which state and local government authorities may send documents and notifications related to a person or his or her company, which result from the obligations or rights of the person or his or her company and the performance of the public duties of the agency; persons registered in the Business Register receive an email address in the format registry[email protected] and [email protected], which the members of the board who have the right of representing legal persons and are registered in the Business Registers are entitled to use.

Email address used daily: the email address of the service user to which notifications from his or her @eesti.ee address are forwarded.

Service user: A natural person or a person using the services of the eesti.ee State Portal and having the right of representation of a legal person.

Administrator of the State Portal: the Information System Authority (RIA).

2. Activating the notification service of eesti.ee

2.1. The notification service of eesti.ee is ready for use once the user has forwarded his or her personal @eesti.ee address or that of a legal entity represented by him or her to his or her daily used email address. After it has been forwarded, state and local government authorities and other performers of public duties can send documents and notifications related to the person or his or her company to the user’s email address [email protected] or [email protected]

2.2. By forwarding his or her @eesti.ee address, the service user consents to the electronic delivery of documents if the consent is required by law. By saving his or her mobile telephone number, the service user accepts that state and local government authorities and other performers of public law functions may send notifications related to him or her or his or her company as SMS messages.

2.3. A document forwarded to an @eesti.ee email address is considered received when the service user has logged into a web environment (for example eesti.ee, e-toimik, etc.) and opened or downloaded the document there or forwarded it from the web environment to another email address. By adopting the notification service of eesti.ee, the service user acknowledges that an electronically received document is not additionally delivered on paper. The service user acknowledges that he or she can withdraw his or her consent to using the eesti.ee notification service by cancelling the forwarding of the @eesti.ee email address or deleting the mobile telephone from the eesti.ee environment.

3. Using the notification service of eesti.ee

3.1. A restriction regarding senders is imposed on email addresses in the formats [email protected] and [email protected] and it cannot be switched off by the user. Authorised senders are added and removed by the administrator of the State Portal.

3.2. A restriction on senders has not been imposed on email addresses in the formats [email protected] and [email protected] by default.

3.3. Notifications sent to email addresses in the formats [email protected] / [email protected] are stored in the State Portal and forwarded to the daily used email address of the user.

3.4. Documents sent to email addresses in the formats [email protected] or [email protected] are not forwarded to the email address of the person but made available in the State Portal eesti.ee (or another web environment), and a notification of receipt of a document is sent to the daily used email address or phone number of the user.

3.5. The administrator of the State Portal forwards information to the authorities that sent the document regarding the time when the document reached the official mailbox of the person and when the person opened, downloaded, or forwarded the document.

3.6. The administrator of the State Portal allows the authorities and other performers of public law functions to enable queries to the database of official email addresses based on personal identification codes, registry codes, first and last names or the names of legal persons to obtain information on the adoption of the notification service of eesti.ee.

3.7. When using the official notification service of eesti.ee, users have the right to:
3.7.1. add documents to the eesti.ee environment with a total maximum volume of 50 MB, taking into account that the size of one uploaded document may be a maximum of 10 MB
3.7.2. forward documents to other users of the service
3.7.3. receive documents without any volume restrictions
3.7.4. receive assistance from the service administrator in the event of problems.

3.8. The user of the service undertakes to use the official notification service of eesti.ee in accordance with these Terms of Use and the current legislation of Estonia.

3.9. The user of the service is forbidden to store and share documents via the notification service which contain viruses or programs/scripts, etc. that limit the technical capacity of computers or which have been obtained or the forwarding of which is contrary to the legislation valid in Estonia or requirements of copyright or processing of personal information or good practice.

3.10. The administrator of the State Portal has the right to:
3.10.1. limit access to the notification service of eesti.ee during maintenance work, for security reasons or when the user ignores these Terms of Use
3.10.2. change the metadata of the documents when necessary for the operation of the service
3.10.3. delete documents with the oldest date if necessary when the 50 MB limit of an account is close to being reached, notifying the user of the service of this one month in advance
3.10.4. prepare general, anonymous statistical reports by using data related to the users and documents
3.10.5. disclose the email addresses and phone numbers of service users to third persons in cases provided by the legislation of Estonia
3.10.6. amend these Terms of User unilaterally if it is conditioned by changes in the legislation valid in the Republic of Estonia or new technological advances or other significant causes
3.10.7. notify the user of the service about changes to the Terms of Use when the use of the official notification service is limited or hindered, or forward other significant information related to the user of the service (e.g. significant changes to the use of the State Portal).

3.11. The administrator of the State Portal will not assume liability for possible consequences caused by incorrect information entered by the user of the service, or technical or other errors made by the sender of a document.

4. Ending the use of the notification service of eesti.ee

4.1. Use of the service ends upon cancellation of the forwarding of an @eesti.ee email address or removal of the mobile telephone number or within five business days after the user has deceased or if a change to the personal identification code is registered in the Population Register, and in the case of a legal person, upon removal of the company from the Business Register.

4.2. In order to reopen the notification service of eesti.ee, the user of the service must again forward his or her @eesti.ee address to his or her daily used email address or enter his or her phone number in the web environment.

4.3. In the case of optional notification, a user can opt not to receive any notifications sent via email, SMS messaging, or other electronic means without terminating the use of the notification service of eesti.ee.

4.4. The administrator of the State Portal is entitled to delete the documents of a user from the eesti.ee environment within 30 calendar days as from the termination of the use of the service.

4.5. The administrator of the State Portal is entitled to cancel these Terms of Use unilaterally and terminate the provision of the notification service of eesti.ee by notifying the user of the service of this at least three months in advance.

By activating the notification service of eesti.ee, the user of the service confirms that he or she has read the Terms of Use and agrees to them.

Accessibility

Sisukord

This website is developed according to WCAG 2.0 AA accessibility standards. This means that special technologies and processes have been used to make the content more accessible for people with disabilities.

In addition, better accessibility can be achieved by configuring some browser and operation system tools. This page provides information about those possibilities.

A more detailed help page on the same topic can be found at http://www.abilitynet.org.uk/mcmw.

Keyboard-only navigation

This website allows visitors to navigate using only the keyboard. Navigation works by pressing the Tab key repeatedly. Every keypress brings the focus to a next element, ie. link or a button. The element currently in focus is highlighted by a color change and a framed box around it. To activate this element (i.e. “click on it”), press the Enter key.

The first 3 elements accesible by this method are hidden by default and only meant for keyboard-only users. Those are “Skip to main content”, “Accessibility help” and “Toggle high contrast”.

“Skip to main content“ skips the header of the page and continues at the main content of the page, to avoid going through the whole header and menu on every page. “Accessibility help” directs to this current help page. “Toggle high contrast” changes the colors of the page – text is changed to white, links to yellow and backgrounds to black.

Zooming in and out

There are three main ways to zoom in on a webpage - using your browser built-in capabilities, using your OS built-in capabilities, or installing a special plug-in for the browser. Our recommendation is to use the easiest way - browser built-in zoom.

With a browser

All popular browsers allow zooming in and out by pressing the Ctrl (Cmd in OS X) and + or – keys.

Or alternatively, hold down the Ctrl key and scroll up or down with the mouse.

In your operating system

Windows 7 includes “Magnifier”, a program that allows zooming. Press the “Start” menu, type “Magnifier” (first letters should do it) and press Enter. A small overlay window appears that can be moved around with the mouse and zooms everything in it.

In Windows XP, go Start –> All Programs –> Accessories –> Accessibility –> Magnifier.

In Apple computers, go Apple menu –> System Preferences –> Accessibility (or Universal Access) –> Zoom.

Browser plug-ins

Browsers have plug-ins that extend the zooming capabilities. For example, Zoom Page WE for Firefox, and Zoom for Google Chrome for Chrome.

Using a screen reader

A screen reader is a software application that attempts to identify and interpret what is being displayed on the screen. This interpretation is then re-presented to the user with text-to-speech, sound icons, or a Braille output device.

The content of this website is created in accordance with the screen reader technical standards. For example, pictures have Alt tags, special text-based descriptions; video windows have textual descriptions about whats happening on the screen; structural elements are placed and ordered so that the order of the information read by the screen reader is logical and easy to follow.

A choice of popular screen readers:

Allow pop-ups in web browsers

If pop-ups are disabled in your web browser, you must temporarily enable them to use the service.

If you use Internet Explorer,

  • select Tools from the menu,
  • then select Pop-up Blocker,
  • and select Turn off Pop-up Blocker.

Pop-ups can also be enabled by clicking on the document name using the Allow once button at the bottom of the page.

If you use Mozilla Firefox,

  • select Tools from the menu bar or, if not available, select Firefox,
  • then select Options,
  • in the window that opens, select the Content tab, and
  • uncheck Block pop-up windows.

If you use the Google Chrome web browser, click the window icon with a red cross at the end of the address bar and select Always show pop-ups from this site.

It is recommended to leave pop-ups enabled on the eesti.ee portal.

If you use Safari, click the Safari message at the top left and select Block Pop-Up Windows. Alternatively, click Safari – Preferences – Security and uncheck Block pop-up for windows.

After using the service, you can disable pop-ups again. If you do not see the Tools button in your web browser, press the Alt button on your keyboard.

Clear your browser's cache

If you see an ‘Error accessing the portal’ message on your computer screen, try refreshing the page (CTRL + F5). If that does not work, log out of the portal and close all browser windows. Then try logging in to the state portal again.

NB! We recommend using the eesti.ee state portal with the latest versions of the web browsers Mozilla Firefox, Google Chrome, and Internet Explorer.

If refreshing the page or logging out of the portal does not help, the web browser has remembered the error message and cannot reload the page. To fix this, you need to clear your browser’s cache.

Clearing the cache

If you use the Google Chrome web browser, press the three-striped button at the top right,

  • select History,
  • Clear all browsing data,
  • Clear.

If you use Internet Explorer,

  • select Tools,
  • Delete browsing history.

If you use Mozilla Firefox,

  • select History,
  • Delete Recent History.

After clearing the cache, close your browser and try using the service again.

Changelog

Terms of notification service of eesti.ee

All state and local government authorities and other performers of public law functions can send all documents and notifications related to me or my companies to my e-mail addresses [email protected] or [email protected] With forwarding my e-mail address @eesti.ee, I grant my consent for electronic delivery of documents, if the consent is required by the law.

By saving my mobile telephone number, I accept that state and local government authorities and other performers of public law functions may send notifications related to me or my company as SMS messages.

A document forwarded to my @eesti.ee e-mail address is considered received when I have logged into a web environment (for example eesti.ee, e-toimik, etc.) via a link sent by e-mail, SMS messaging or other electronic means and opened or downloaded the document there or forwarded it from the eesti.ee environment to another e-mail address.

By adopting the notification service of eesti.ee, I acknowledge that an electronically received document is not additionally delivered on paper. The consent is withdrawn upon cancellation of the forwarding of the @eesti.ee e-mail address and deletion of the mobile telephone from the eesti.ee environment.

1. General provisions of the service

1.1. Definitions

  • The notification service of eesti.ee is a service of forwarding documents and sending notifications via the eesti.ee State Portal in which the user configures the forwarding of his/her @eesti.ee address and may additionally store his/her mobile telephone number and configure the notification settings as appropriate to receive documents and notifications from state or local government authorities or other performers of public duties.
  • State and local government authorities may send documents and notifications related to a person or his/her company, which result from the obligations or rights of the person or his/her company and the performance of the public duties of the agency, to the respective e-mail addresses in the format [email protected] and [email protected]
  • The use of e-mail addresses in the formats [email protected] and [email protected] for everyday communication is not restricted.
    • E-mail addresses in the formats [email protected] and [email protected] are given to persons registered in the Business Register, which the members of the board, who have the right of representing legal persons and are registered in the Business Registers, are entitled to use.
  • The e-mail address used daily a user, is the e-mail address to which are forwarded the notifications sent to the respective @eesti.ee address.
  • A user of the service is a natural person or a member of the board with the right of representation of a legal person using the services of the eesti.ee State Portal.

1.2. The notification service of eesti.ee is ready for use once the user has forwarded his/her personal @eesti.ee address or that of a legal entity represented by him/her to his/her daily used e-mail address. List of notifications.

1.3. In the event of expiry of an ID card or the suspension of certificates, the use of the notification service of eesti.ee is continued.

1.4. Use of the service ends: upon cancellation of the forwarding of an @eesti.ee e-mail address and removal of the mobile telephone number of the respective user; within five business days after the death of the user; if a change to the personal identification code is registered in the Population Register; upon removal of the company from the Business Register, in the case of a legal person.

1.5. The documents of a user are deleted from the eesti.ee environment within 30 calendar days as from the termination of the use of the service.

1.6. In the case of optional notification, a user can opt not to receive any notifications sent via e-mail, SMS messaging or other electronic means without terminating the use of the notification service of eesti.ee.

1.7. In order to reopen the notification service of eesti.ee, users must again forward their @eesti.ee address to their daily used e-mail address.

1.8. A restriction regarding senders is imposed on e-mail addresses in the formats [email protected] and [email protected], which cannot be switched off by the user. Authorised senders are added and removed by the administrator of the State Portal.

1.9. A restriction on senders has not been imposed on e-mail addresses in the formats [email protected] and [email protected] by default.

1.10. The administrator of the State Portal may, as an exception, send general notifications to all users of the service. Important information and information concerning all users of the service are deemed such exceptions (exceptions are, for example, but not only, important changes in the terms and conditions of use of the State Portal or @eesti.ee e-mail).

1.11. Notifications sent to e-mail addresses in the formats [email protected] / [email protected] or [email protected] [email protected] are not stored in the State Portal, but forwarded to the daily used e-mail address(es) of the user.

1.12. Documents sent to e-mail addresses in the formats [email protected] or [email protected] via the Document Exchange Centre are not forwarded to the e-mail address of the person, but stored in the environment of the eesti.ee State Portal, and a notification of receipt of a document is sent to the user via the channel selected by the user.

1.13. An automated delivery confirmation is forwarded by the administrator of the State Portal to the authorities that have sent a document to a user via the Document Exchange Centre.

1.14. The administrator of the State Portal allows the authorities and other performers of public law functions that have joined the Document Exchange Centre to enable queries to the database of official e-mail addresses based on personal identification codes, registry codes, first and last names or the names of legal persons to get information on the adoption of the notification service of eesti.ee by particular users for the performance of their public functions.

1.15. The administrator of the State Portal does not disclose the e-mail addresses of persons to third parties, except in cases stipulated by law.

1.16. The administrator of the State Portal is not liable for any possible consequences caused by incorrect data entered by the user, technical errors on the part of third service providers or other errors.

2. Users of the service have the right to:

2.1. Add documents of both natural and legal persons to the eesti.ee environment. The total volume of documents per person must not exceed 50 MB. The size of one uploaded document may be a maximum of 10 MB.

2.2. Forward documents to other users of the service.

2.3. Receive documents without any volume restrictions.

2.4. Receive assistance from the service administrator in the event of problems.

2.5. Stop using the service.

3. Users of the service undertake to:

3.1. Be responsible for the content of forwarded and shared documents.

3.2. Keep and share via the service only documents that are in accordance with the current legislation of Estonia (incl. copyright laws, protection of personal data) and do not contain viruses or programs/scripts, etc. that limit the technical capacity of computers.

3.3. Not forward documents to or share documents with other users without their consent.

4. The administrator of the State Portal has the right to:

4.1. Change the metadata of the documents when necessary for the operation of the service.

4.2. Delete documents with the oldest date if necessary when the 50 MB limit of an account is close to being reached.

4.3. Limit access to the service during maintenance work, for security reasons or when the Terms of Use are ignored.

4.4. Prepare general, anonymous statistical reports using data related to the users and documents.

5. The administrator of the State Portal is obligated to:

5.1. Guarantee the preservation of the documents of a user for at least 12 months.

5.2. Notify users at least a month in advance if documents are to be deleted.

5.3. Notify users when:

5.3.1. the metadata of their documents has been changed;

5.3.2. use of the service is limited or hindered;

5.3.3. significant changes have been introduced to the Terms of Use or the functionality of the service.

These Terms of Use are an extension of the Terms of Use of the State Portal eesti.ee.

Frequently asked questions

1. How can I download my document photo?

In order to save your document photo please use the link: https://www.eesti.ee/en/minu/andmed/perekond#my-identity-documents-and-photo.

Scroll down to your document photo and take the next steps:

  1. Right-click on the photo
  2. Choose "Save As"
  3. Delete the name of the file and replace it with "photo.jpg"
  4. Change the "Save As Type" option from ".Bin File" to "All Files"
  5. Press "Ok"