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I have a question
To provide a better service, we have composed a list of frequently asked questions and their common solutions. If your question is not on the list, please contact the helpdesk of Estonian Information System's Authority at help@ria.ee.
| Question | Contact |
|---|---|
| I have a question regarding the status of my temporary incapacity for work certificate (sick leave certificate), regarding my temporary incapacity for work certificate-related payment or regarding ordered European Health Insurance Card. | info@haigekassa.ee or call Estonian Health Insurance Fund 16363 (from abroad +372 669 6630). |
| I have a question in regards to filling information to a certificate of temporary incapacity for work (sick leave certificate) as a representative of employee. | tvh@haigekassa.ee or call Estonian Health Insurance Fund 16363 (from abroad +372 669 6630). |
| The information about my studies at the university is missing when I am trying to apply for the needs-based study allowance. | Please contact the study coordinator of your institution. Contacts of educational institutions are listed at the State Portal. oppetoetused@hm.ee in all other questions. |
| I have a question about any kind of pension, benefits or any other support provided by the Social Insurance Board. | info@sotsiaalkindlustusamet.ee or call Social Insurance Board 16106 (from abroad +372 612 1360), on weekdays from 9:00 till 17:00, 9:00-13:00 on the last Friday of every month. |
| My address in the tax report does not match my address in the Population Registry. | abi@rahvastikuregister.ee or call to the helpdesk of Population Registry at 612 4444. |
| I have a question that is not listed above when using the State Portal eesti.ee. | help@ria.ee (reply in 7 workdays). Office hours Mon-Thu 8:30 - 17:00, Fri 8:30 – 16:00.
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| How can I find my ID photo at the State Portal? How can I find my children's data? |
By using the service "Query about identity documents". By using the service "Query of own data and underage children". |
| I have a question about applying for identity documents and issuing identity documents. | teenindus@politsei.ee or call client information line of the Police and Border Guard Board +372 612 3000 (Mon-Sun 8:00-19:00) . |
Text made by eesti.ee
Last modified 24. October 2019
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If you did not find from the table "I have a question", who can answer your question, contact our team. Helpdesk working hours Mon-Thu 8:30-17:00, Fri 8:30-16:00, answering time is 7 working days.