SOLVIT provides an extra-judicial assistance when your EU rights as a citizen or as a business are breached by public authorities in another EU country.
SOLVIT aims to find solutions within 10 weeks starting on the day your case is taken on by the SOLVIT centre in the country where the problem occurred.
To submit a complaint, please fill in the online form in English or in Estonian. The complaint can also be submitted by post or by e-mail together with relevant documents.
SOLVIT is a service provided free of charge by the national administration in each EU country and in Iceland, Liechtenstein and Norway.
SOLVIT can only help solve problems, which meet all the following criteria:
- EU rights as a citizen or as a business are breached
- The problem occurs in another EU country
- The rights are breached by public authorities in another EU country
- The case has not been taken to court
SOLVIT can help
SOLVIT can help you with the following problems:
- Recognition of professional qualifications
- Family benefits
- Pension rights
- Goods and services
- Unemployment benefits
- Taxation
- Vehicles and driving licences
- Visa and residence rights
- Health insurance abroad
- Discrimination
SOLVIT cannot help
- If the case is taken to court
- If you have consumer-related problems
- If your company is having problems with another company
- Answering information requests or providing legal advice
Submit a complaint
Complaint must be submitted to the SOLVIT centre of the country where the plaintiff resides.
Estonian SOLVIT centre is established in the Consumer and Business Councelling Department of the Consumer Protection and Technical Regulatory Authority.
- Online complaint form
- E-mail: [email protected]
- Tel: +372 667 2121, +372 620 1723
- SOLVIT Estonia, Consumer Protection and Technical Regulatory Authority, Endla 10a, 10122 Tallinn, Estonia
When submitting a complaint to SOLVIT, it is important to describe the occurred problem as clearly as possible, present copies of all relevant documents and correspondence and your contact data.
References
- Estonian SOLVIT centre (in Estonian)
- More about SOLVIT
- SOLVIT electronic brochure
- National SOLVIT centres
- SOLVIT for businesses
- Examples of problems solved
- Your Europe Advice