It is necessary to apply for a numbering authorisation if you wish to use the numbers described in the Estonian numbering plan (phone numbers, mobile phone numbers, M2M mobile phone numbers, 800-service numbers, 900-service numbers, e-fax numbers, personal numbers, short numbers, and identification codes) to provide communication services or other services via communication services.
In respect of numbers, a numbering authorisation is based on the quantity of numbers and, in respect of identification codes and short numbers, it is based on single numbers.
The numbering authorisation is granted for one year and is issued by the Consumer Protection and Technical Regulatory Authority.
Legal bases
The activities of the holder of the numbering authorisation are regulated by:
- Electronic Communications Act
- General Part of the Economic Activities Code Act
- regulation ‘Estonian numbering plan’
- regulation ‘Terms and conditions for reserving a number’
Requirements for applicants
To obtain a numbering authorisation, you must meet the following conditions:
- you are a self-employed or juridical entrepreneur, institution, or organisation.
- To use phone numbers, mobile phone numbers, and identification codes when applying for a numbering authorisation, you have registered as an electronic communications undertaking, which means you have submitted a notice of economic activities to the TARVIK e-services.
- you have paid the state fee.
Cross-border activities
A foreign company can establish a branch of a foreign company in Estonia. In the event that a foreign company wishes to provide communication services in Estonia, before applying for a numbering authorisation, a notification of the start of economic activity must be submitted to the TARVIK e-services.
Filling and submitting an application
To apply for a numbering authorisation, submit an application to the Consumer Protection and Technical Regulatory Authority electronically through the Information System of the Consumer Protection and Technical Regulatory Authority (JVIS). If submitting an application in this way is not possible, submit a formal application in writing to the Consumer Protection and Technical Regulatory Authority. The application form is published on the website of the Consumer Protection and Technical Regulatory Authority.
If necessary, add the following additional documents to the application:
- An electronic communications undertaking applying for a numbering authorisation for the first time must add to their application a description of how they will ensure dialling a call or access to the reserved number or communication service or other service being provided via the communication service;
- Authorisation document that gives the authorised person the right to submit the application;
- Authorisation document that the holder of the numbering authorisation will use to appoint a representative (contact person) that will be authorised to access the database created for reserving numbers, releasing numbers and to perform tasks related to number portability.
NB! Before submitting an application, you must pay the state fee.
Applications can be submitted
- entering the JVIS (authentication is required);
- signing it digitally and sending it to [email protected] or
- by mail to the Consumer Protection and Technical Regulatory Authority at Endla 10a, 10122 Tallinn.
Paying the state fee
To apply for a numbering authorisation, pay the state fee to the bank account of the Ministry of Finance with the reference number 2900080092:
- Swedbank – EE932200221023778606
- SEB Pank – EE891010220034796011
- Luminor Bank – EE701700017001577198
According to clause 15 of Annex 3 of the State Fees Act, the state fees for issuing a numbering authorisation or extending it for one year are as follows:
1. Short numbers
- €770, if the short number consists of five digits
- €1,540, if the short number consists of four digits
- €15,340, if the short number consists of three digits
2. Service numbers of the numbering spaces ‘900’, ‘800’
- €191 for every number authorised for use
3. Phone numbers, mobile phone numbers, personal numbers, e-fax numbers
- €0.35 for every number authorised for use
4. Identification codes ISPC, NSPC, IIN, MNC
- €195 for every number authorised for use
5. Carrier access codes
- €3,840, if the carrier access code consists of five digits
- €11,510, if the carrier access code consists of four digits
- €15,980, if the carrier access code consists of three digits
6. M2M mobile phone numbers (12 digits)
- €0.01 for every number authorised for use
7. M2M mobile phone numbers (10 digits)
- €0.05 for every number authorised for use
When amending numbering authorisations for the types of numbers listed in points 2, 3, 6 and 7 (increasing the amount of digits), the state fee is paid for the added digits in accordance with clause 15 of Annex 3 of the State Fees Act, in proportion to the number of full months until the expiry of the numbering authorisation.
Processing applications
The Consumer Protection and Technical Regulatory Authority will issue the numbering authorisation within 10 working days as of the submission of the application, if the state fee has been paid.
You will be notified of the issuing of the numbering authorisation via e-mail.
The numbering authorisation is an electronic document that will be published in the JVIS within ten working days after the numbering authorisation is issued.
If the information in the application is deficient, you will be contacted within 3 days of submitting the application via e-mail or by phone. After eliminating deficiencies, the numbering authorisation will be issued within 10 working days.
The numbering authorisation is granted for 1 years. An application for the extension of a numbering authorisation must be submitted at least 20 days before the expiry of the numbering authorisation and the state fee must be paid. A numbering authorisation is extended by one year at a time.
Amendment of the numbering authorisation
The holder of a numbering authorisation may apply for an increase in the quantity of numbers set out in the numbering authorisation by submitting an application to the Consumer Protection and Technical Regulatory Authority, and paying the state fee for additional numbers in proportion to the number of full months until the expiry of the numbering authorisation.
The holder of the numbering authorisation can apply for a decrease in the amount of numbers set out in the numbering authorisation at the same time they apply for an extension of the authorisation.
You can submit an application for the amendment of the numbering authorisation:
- entering the JVIS (authentication is required);
- signing it digitally and sending it to [email protected] or
- by mail to the Consumer Protection and Technical Regulatory Authority at Endla 10a, 10122 Tallinn.
Suspension of right to use numbering
The Consumer Protection and Technical Regulatory Authority may suspend the right to use the numbering granted by the numbering authorisation if the holder of the numbering authorisation fails to eliminate a violation of the conditions provided for in the Electronic Communications Act, the legislation established on the basis thereof, or the numbering authorisation within one month.
The decision to suspend the right to use the numbering is revoked immediately after the violation has been eliminated.
Revocation of numbering authorisation
The Consumer Protection and Technical Regulatory Authority may revoke a numbering authorisation if:
- the use of the rights granted by the numbering authorisation has not commenced efficiently within six months after the grant of the numbering authorisation or the use of the rights granted by the numbering authorisation has terminated;
- the holder of the numbering authorisation has materially or repeatedly violated the conditions of use of numbering or the numbering authorisation;
- the applicant has submitted false information;
- the holder of the numbering authorisation has failed to eliminate the violation within one month on the basis of which their numbering authorisation was suspended.
Supervision
State supervision of numbering is carried out by the Consumer Protection and Technical Regulatory Authority.
Contact details
Substantive information
Consumer Protection and Technical Regulatory Authority, phone: +372 667 2077, e-mail: [email protected]
Registry information and technical questions
Consumer Protection and Technical Regulatory Authority, phone: +372 668 7080, e-mail: [email protected]